Matteson, M., & Miller, S. (2014). What Library Managers Should Know about Emotional Labor. Public Library Quarterly. https://doi.org/10.1080/01616846.2014.910720
Matteson, Miriam, and Shelly Miller. 2014. “What Library Managers Should Know about Emotional Labor”. Public Library Quarterly. https://doi.org/10.1080/01616846.2014.910720.
Matteson, M., and S. Miller. What Library Managers Should Know about Emotional Labor. Public Library Quarterly, 1 Jan. 2014, doi:10.1080/01616846.2014.910720.