1. Open Access Kent State
  2. OKF-Ref: Using the Object Knowledge Framework to Understand the Reference Experience
Author(s)
Abstract

Purpose – The aim of this paper is to offer a platform for thinking about the reference interaction experience by borrowing from museum studies literature, particularly from a holistic understanding of the museum visitor’s experience.

Design/methodology/approach – The goal of this paper is to offer a platform for thinking about the reference interaction experience by borrowing from museum studies literature, particularly from a holistic understanding of the museum visitor’s experience.

Findings – Object knowledge framework-reference (OKF-Ref) enables reference staff to connect patrons with resources to enable deeper thinking and research.

Practical implications – OKF-Ref seeks to permit reference transactions as experiences rooted in synchronous individual, group and material potential connections made between resources and information seekers.

Originality/value – New considerations in lived reference experience encourages reference librarians to think about the whole experience of reference interactions, allowing intermediaries to be proactive toward the goal of unified experiences for patrons.
Format
Article
Identifier(s)
10.1108/RR-05-2015-0119
Publication Date
2016-01-01
Publication Title
Reference Reviews
Volume
30
Issue
2
Last Page
7
Keywords
Subject
Rights
https://rightsstatements.org/page/InC/1.0/
Community
School of Information
Permalink https://oaks.kent.edu/article/okf-ref-using-object-knowledge-framework-understand-reference-experience
Latham, K., & Kearns, J. (2016). OKF-Ref: Using the Object Knowledge Framework to Understand the Reference Experience (1–). Reference Reviews. https://doi.org/10.1108/RR-05-2015-0119
Latham, Kiersten, and Jodi Kearns. 2016. “OKF-Ref: Using the Object Knowledge Framework to Understand the Reference Experience”. Reference Reviews. https://doi.org/10.1108/RR-05-2015-0119.
Latham, Kiersten, and Jodi Kearns. OKF-Ref: Using the Object Knowledge Framework to Understand the Reference Experience. Reference Reviews, 1 Jan. 2016, https://doi.org/10.1108/RR-05-2015-0119.