This article presents data from a long-term, qualitative study of writers appropriating new software tools for note taking. Instead of asking whether a writer knows how to use the discrete features specific to a software program, I argue that we might more profitably ask about the properties of functional systems that allow writers to flexibly meet the demands of their literate activity.
Technical Communication Quarterly
Van Ittersum, Derek (2009). Distributing Memory: Rhetorical Work in Digital Environments. Technical Communication Quarterly 18(3) 259-280. doi: 10.1080/10572250902942026. Retrieved from https://oaks.kent.edu/engpubs/72