Spake, D., Beatty, S., Brockman, B., & Crutchfield, T. (2003). Consumer Comfort in Service Relationships. Journal of Service Research. https://doi.org/10.1177/1094670503005004004
Spake, Deborah, Sharon Beatty, Beverly Brockman, and Tammy Crutchfield. 2003. “Consumer Comfort in Service Relationships”. Journal of Service Research. https://doi.org/10.1177/1094670503005004004.
Spake, D., S. Beatty, B. Brockman, and T. Crutchfield. Consumer Comfort in Service Relationships. Journal of Service Research, 1 May 2003, doi:10.1177/1094670503005004004.