This article describes the efforts of a small children's specialty hospital to prepare for a difficult period of restructuring in the marketplace by using the organization's core values as a force for direction, stabilization, and leverage. A best practices model was used to identify values that were a central part of the hospital's cultural heritage but were also critical for ensuring future institutional success. Principles for values definition and implementation provide guidance for other health care institutions.
Health Care Management Review
Taft, Susan Hoefflinger; Hawn, Katherine; Barber, Jane; Bidwell, Janie (1999). Fulcrum for the Future: The Creation of a Values-Driven Culture. Health Care Management Review 24(1) 17-32. Retrieved from https://oaks.kent.edu/nurspubs/14