Matteson, M., & Boyden, C. (2014). Old Wine in a New Bottle: Customer Orientation in Librarianship. Reference Services Review. https://doi.org/10.1108/RSR-02-2014-0003
Matteson, Miriam, and Cynthia Boyden. 2014. “Old Wine in a New Bottle: Customer Orientation in Librarianship”. Reference Services Review. https://doi.org/10.1108/RSR-02-2014-0003.
Matteson, M., and C. Boyden. Old Wine in a New Bottle: Customer Orientation in Librarianship. Reference Services Review, 1 Jan. 2014, doi:10.1108/RSR-02-2014-0003.