Matteson, M., & Miller, S. (2012). Emotional Labor in Librarianship: A Research Agenda. Library and Information Science Research. https://doi.org/10.1016/j.lisr.2012.02.003
Matteson, Miriam, and Shelly Miller. 2012. “Emotional Labor in Librarianship: A Research Agenda”. Library and Information Science Research. https://doi.org/10.1016/j.lisr.2012.02.003.
Matteson, M., and S. Miller. Emotional Labor in Librarianship: A Research Agenda. Library and Information Science Research, 1 July 2012, doi:10.1016/j.lisr.2012.02.003.