As mid-size churches shift from software to web-based management tools, the options and features of such
packages are diverse and expensive. This presentation examines the range of offerings and offers a
decision-making matrix for choosing effective, cost-efficient solutions.
How does a local congregation or parish choose web-based management tools for tracking
involvement, contribution, communication and security issues relevant to congregations between
250—1200. This is a case study, based on the experience of a congregation in mid-Michigan, which
is navigating a confusing range of packages with different feature sets and pricing models. Theories
of structural inertia are considered as well as Weick’s notions of sense making in loosely coupled
Congregations will increasingly be attracted to web-based management systems that enable higher levels of
collaboration and access. Congregational leaders will seek guidance in how to make wise choices. The
presentation touches on several themes from the call for papers:
• Information management, database management and/or content management in church
• Privacy and security issues in information management for religious organizations;
• Uses of information by congregation members
• The application of information science/management principles for efficient, timely, and
• Uses of information technology for management of information in religious organizations
The author, a college professor who teaches new media courses in web content and management, is also
an associate pastor at Countryside Bible Church in Jonesville. He is working with the technology task force
at the church to explore and choose web-based software to keep up with the demands of a rapidly growing
Metts, W. (2014). Choosing church management software solutions: a case study. https://oaks.kent.edu/node/301
Metts, Wallis. 2014. “Choosing Church Management Software Solutions: A Case Study”. https://oaks.kent.edu/node/301.
Metts, W. Choosing Church Management Software Solutions: A Case Study. 6 June 2014, https://oaks.kent.edu/node/301.