In the fall semester of 2017 I had a service-learning experience at the Cleveland Clinic Solon Family Health Center. The Family Health Center had a problem getting patients to return for vaccinations, especially the multiple series vaccines. Because the center lacked time and resources, I was able to intern with them to assist and help improve the vaccination rates. I reviewed the files and information regarding vaccinations and developed a protocol for calling patients. These phone calls were used for setting vaccination appointments as well as educating patients on vaccines. Another project I worked on was assisting patients with living wills and advanced directives. Once patients received their paperwork for these items, I would call and assist them through the information as well as answer any questions they had. I completed volunteer training and certifications prior to any work. Throughout my time at Cleveland Clinic, I gained proficiency with health care software, medical record indexing, and patient communications. During my service-learning experience I was able to help hundreds of patients, as well as gain real-world medical experience.