Author(s) | |
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Abstract |
This article proposes a conceptual framework of cyber-smearing, referred here as consumer intentional effort waged to damage the reputation of a business using the Internet as a medium. Drawing upon equity theory (Adams, 1963) and the retributive theory of punishment (Wasserstrom, 1978), we build a conceptual model explaining how betrayed customers may turn into cyber-smearer.A number of cases involving cyber-smearing are discussed. Through this analysis, the key antecedents of cyber-smearing are identified as well. Finally, future research considerations are offered to conclude. Keywords: Unfairness; Consumer grudge; Retaliation; Cyber-smearing; Business disruption. |
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Publication Date |
2019-04-09
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Contributor(s) |
Faculty Mentor
Dr. Haithem |
Subject | |
Community | |
Modified Abstract |
This article proposes a conceptual framework of cyber-smearing, referred here as consumer intentional effort waged to damage the reputation of a business using the Internet as a medium. Drawing upon equity theory (Adams, 1963) and the retributive theory of punishment (Wasserstrom, 1978), we build a conceptual model explaining how betrayed customers may turn into cyber-smearer.A number of cases involving cyber-smearing are discussed. Through this analysis, the key antecedents of cyber-smearing are identified as well. Finally, future research considerations are offered to conclude. Keywords: Unfairness; Consumer grudge; Retaliation; Cyber-smearing; Business disruption. |
Permalink | https://oaks.kent.edu/ugresearch/2019/understanding-consumer-cyber-smearing-conceptual-framework |
Understanding consumer cyber-smearing: a conceptual framework
Hermann, H. (2019). Understanding consumer cyber-smearing: a conceptual framework (1–). https://oaks.kent.edu/node/7932
Hermann, Haylee. 2019. “Understanding Consumer Cyber-Smearing: A Conceptual Framework”. https://oaks.kent.edu/node/7932.
Hermann, Haylee. Understanding Consumer Cyber-Smearing: A Conceptual Framework. 9 Apr. 2019, https://oaks.kent.edu/node/7932.